Course Booking
Bookings will not be confirmed until the full course fee has been received by JPMA/HSS. Places will be held for 48 hours to allow candidates to contact the Accounts department to make payment.
Payments
We do not accept credit card payments.
We are unable to take payments from card details sent by email – please call to make any payments.
For company bookings – please send purchase orders by email, stating student name, course title and date, ensuring full invoice details are enclosed.
Cancellation
Once a booking has been confirmed by JPMA/HSS, notification to cancel must be received no less than 2 weeks before the commencement of the course.
We regret that cancellations received after this date will result in the retention of a £200 admin fee. Cancellations received less than 2 working days before the commencement of the course will incur the retention of the full course fee.
In certain circumstances, we can transfer you to an alternative course date. Transferred course fees must be used within 12 months of the original course date, and are non-refundable after this time.
When transferring to another course date, there may be a balance of course/exam fees to pay for your new course, due to annual fee increases.
Deposits are non-refundable.
See below for SQA and IAMI exam cancellation policies.
JPMA/Hoylake Sailing School endeavour to run every course as advertised, but reserve the right to cancel courses should there be insufficient student numbers. An alternative date or refund will be offered.
Zero Tolerance Policy
Any student who verbally or physically abuses a member of staff will be asked to leave the premises, and refused access to any further courses. We reserve the right to refuse entry onto any of our courses to any student who we feel has breached our zero tolerance policy.
Any concerns can be addressed to the Managing Director on mate@hss.ac.uk
MCA Code of Practice for Oral Exams – Cancellations
MCA exam centres will not take an exam booking unless a valid NoE is held by the candidate.
Candidates who require postponement of an exam at least 2 weeks in advance may be given an alternative exam without penalty, however this is only permitted on a maximum of 2 occasions.
Candidates wishing to cancel at least 2 weeks in advance of their exam in order to take the exam at a different exam office may be permitted to do this, only once.
Candidates who cancel within 2 weeks of the exam, or fail to attend without a valid reason will forfeit the exam by default. In the latter case the NoE will be marked as ‘Fail’.
Examples of valid reasons:
– Doctor’s Sick Note
– Letter from company stating candidate is required back at sea urgently
– known failure of public transport or unusual road congestion
SQA Code of Practice for Engineering Exam Cancellations
A centre may grant an exam fee transfer if the candidate was a non-sit in the specific subject no more than 10 months prior to the examination date the candidate now wishes to enrol on.
After the exam the centre will be invoiced the transfer fee for each enrolment submitted as a transfer.
Examination fees carried forward will be forfeited if the candidate fails to attempt the appropriate examination(s) within 10 months of the original enrollment.
IAMI Code of Practice for Deck Exam Cancellations
Exam Centres are allowed to remove candidates from the assigned candidates list once they have been enrolled. The system will automatically refund the amount to the credit balance for the candidates that have been removed. Exam Centres will be able to remove candidates until 24 hours before the scheduled date & time of the exam.
While You Are Here
Your booking is made on the condition that you adhere to the following:
– Use of recording equipment (including mobile phones & iPads) is prohibited on the premises,
– Distribution of any course material to a third party is prohibited, under intellectual property and copyright law,
– Mobile phones must be switched off or set to silent mode during teaching sessions.
Students must adhere to our zero tolerance policy, as stated above.
Privacy Policy
What data we collect, and who we share it with:
When processing your booking we will ask you for your name, address, date of birth, phone number, email address and, for some courses, a copy of your passport/national ID.
We will sometimes share this information with the following organisations:
- Royal Yachting Association (RYA)
- Maritime & Coastguard Agency (MCA)
- International Association of Maritime Institutions (IAMI)
- Scottish Qualifications Authority (SQA)
None of the above organisations will share your data with anyone else, and they will only use your data in the processing of exam enrolments, issuing of exam certificates and any other issues relating to your course.
We do not send marketing emails.
What rights you have over your data
You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. On completion of your course we will retain your name, certificate number and date of issue. This information allows us to verify or replace your certificate if required. If a you do not wish these details to be stored please note that we will not be able to replace or verify your certificate in the future.
Our contact information
For privacy-specific concerns, please contact our Data Protection Officer:
Kayleigh Chatten, accounts@hss.ac.uk, +44 (0) 151 632 4000